dinsdag 25 februari 2014

Lync Conference 2014 Recap Las Vegas #lyncConf14

Last week I spent a couple of days in Las Vegas for the yearly Lync Conference. During this yearly returning event new features are discussed and breakout sessions are given to exchange knowledge and experience. Besides the sessions Lync Conference is all about coming together and meeting new people.

It was great meeting all the people behind the well-known blogs (Stale Hansen, Ken Lasko, Tom Arbuthnot, Ari Protheroe, etc ). Hope we meet again next year!

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Keynote recap
The keynote kicked off with Gurdeep Singh Pall. After being away for 2 years he has now returned to the Lync team to introduce the new era of “Universal Communications”

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The past 2 years he has been working on artificial intelligence and wishes to bring that intelligence to Lync. He described how the work of Bayesian prediction will eventually make its way to communications systems. Would it be cool if Lync “knows” with whom you want to communicate and just present you the “John Doe” you want to call, instead of the 500 other Joe’s in your contact list and endlessly scrolling to find the right one.

Gurdeep stressed we came to an era of Universal communications, in which mega trends like social media, technology, changing work / life balance and the continuing improving devices play an important part. There isn’t a user that does not want all of his / her information available on all devices. They have to communicate with each other to sync all information to all devices. The cloud also plays a major part in this.

As an example Gurdeep mentions : What is you search for John on your computer, then wanted to call the same John on your mobile 5 mins later. Would it be great if your mobile knows which John you searched for, and finds the John you wanted to find? That’s the power Gurdeep wants to bring into UC.

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Besides Gurdeep’s vision on where Unified (Universal) Communications is going, Derek Burney also spoke on the keynote, introducing (and demoing ) some great new features for Lync.

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Since introduction a lot has changed on the mobile clients, and there is still more to come!

Last year the “One click join” was introduced, now they came up with something even better. No click join. No click join works like a “Siri” like voice control for Lync. It shows, creates and joins meetings, if you ask it to.

Apart from the voice control features for mobile Derek also mentioned a Lync mobile client for Andoid tablets. Probably it’s released the end of June and available in de Google play store.

Anonymous join is also shown for, in any case, Ipad and Iphone. As well as content sharing (PowerPoint) for these devices just like you would share content on fat clients.

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Derek also demo ’d interoperability between Tandberg (Legacy) systems and Lync server, which will probably be available to the public in the next Lync version.

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A long expected feature is multimedia through the browser, presenting audio and video through a public facing website or intranet. Derek demo ‘d this feature using a Medical website in a doctor / patient scenario. First with only chat functionality, later adding audio and video to explain what his complaints where. The doctor could see the patient and suggest possible treatments.

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From a medical perspective this is awesome, it saves valuable time when diagnosing patients and in some cases can even save lives.

The technology behind the Lync though web is UCJA ( Codename JLync ), a Javascript wrapper around the Lync web API. Microsoft states it will still continue to work on WebRTC and JLync is not a replacement for WebRTC. It’s just a solution they came up with which worked. (Matt Landis Talked to the presenter, and unfortunately a plugin seems to be needed on the client)

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Last but not least, Derek talks about Lync and Skype. Microsoft works hard on the integration of both. Some of the long awaited features is Video support between Lync and Skype. Derek’s demo showed how a Lync user started a video conference to a pawn shop using skype.

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Little fun fact: Almost a third of all the long distance calls take place via Skype. Microsoft already has lots of telecomunnications running on their platform and call themselves the #1 UC voice market leader. This is exactly the reason Microsoft sets an ambitious goal on integrating features with Lync and Skype.

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Lync Online was also mentioned in between. Lync Online will soon support large meetings up to 1.000 users. PSTN in- outbound calling is also coming to Lync Online. No technical content yet, also no roadmap and no information about which region PSTN calling will be provided. More on that later this year.

Want to see the keynote for yourself? Go to the Lync Conference website.

Break-out sessions

I participated the Support sessions mostly. Advanced troubleshooting, network issues and best practives. A recap of those sessions will be blogged separately. And overview of all the sessions are on the Lync conference website under Sessions.

If you want more information about the sessions do not hesitate to contact me.

Exhibit Hall

In the exhibit hall partners and vendors had the opportunity to present their services or product. There were enough booths to enjoy yourself for hours. ( Also some nice goody bags ).

Vendors like Jabra, Plantronics and Sennheiser presented their new range of product with nice demo’s. You could also get advice on the product from consultants of sales representatives.

Plantronics stood out this year, well, at least I found it interesting :). They call it Seamless Call transfer. An evolution in Wearable Technology in my opinion. Seamless call transfer makes it possible to seamlessly transfer a Lync based call to a Mobile phone using proximity sensors within the headset. When going “out of range” Lync calls the mobile ( while maintaining the existing connection ) and seamlessly transfers the call when de users picks up.

Plantronics has a nice demo on youtube embedded below.

Plantronics Seamless call transfer

Hope to be there again next year!

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